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Lean Transformation

In addition to having implemented lean in several companies, I’ve been fortunate to have been able to visit a large number of unique organizations where continuous improvement methods have taken root.  Although for the most part they’re all different, they also have a few things in common: A strong yet humble leader that enables and respects people by teaching new concepts and …

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The Engaging Value of Risk

Humans tend to abhor chaos, and love to invoke rules to supposedly create order. We like rules because they make us feel protected, aligned, and perhaps operating on a fair playing field. At the same time we dislike rules because they can protect us to the point of being smothering, align us to the point of being constraining, and fair to the …

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Discovering the Value of People

Big news in the business world: Wal-Mart is famous for keeping costs down, including employee-related costs. In Joplin, the company is testing a new approach: investing in workers through higher wages and training, on the theory that this will pay off all around—for customers, the company and employees. Yes, at just one of their 4500 stores, Wal-Mart has discovered skills …